FAQs
Updated: Apr 20
Within this industry we do tend to forget that not everyone understands the industry jargon and that treatments can be a bit confusing and not always easy to understand so within this blog we will be answering all the questions we get asked a lot so hopefully this will help you and save you time so you can book straight away without needing to message us.
So without further a do...
General
How do I book an appointment?
All appointments are made online through the Booking/Prices tab on the website.
Any fat dissolving treatments paid for in the Buy Now Pay Later tab will need to be booked via message/email.
Do you need to take any information from me prior to an appointment?
Upon booking an appointment you will receive an email requesting you to fill out a consultation form (for massage treatments you will get a second more in depth form to fill out). All consultation forms will need to be filled out online prior to your appointment, this ensures that we can check that you are able to have the treatment done and also lets us know of any medical details or allergies we should be aware of.
If I have certain health conditions are you able to advise what treatments I can have?
Depending on the health condition we can advise on what treatments are available to you but we always encourage to seek medical confirmation from your GP if you are at all uncertain about any treatments.
Does pregnancy restrict the treatments I can have?
Most treatments during pregnancy can be adapted to accommodate and ensure your comfort throughout a treatment but yes there are certain treatments that we offer that would not be suitable to have during pregnancy; Fat dissolving, massage (We would recommend seeking a therapist that offers pregnancy massage), also anything that requires a patch test you will need to have another patch test done again to ensure your hormones haven't altered your tolerance to certain ingredients.
But we would always advise to seek medical advise from your GP or midwife to ensure you can go ahead with any treatment.
Are you fully qualified in all treatments you offer and insured?
The short answer yes I am fully qualified in all treatments I offer and I am insured for all the treatments I offer.
If you would like to see any confirmation of my qualifications please do not hesitate to ask and I can send over all qualifications and certificates.
I am insured with a company called Insync, they are a very well known and prestigious insurance company within the beauty industry and will not insure you unless you have proof of qualifications.
What payment methods do you accept?
All payments can be made online through the booking system, alternatively the remainder of your treatment can be paid in person via card, cash or bank transfer.
Deposits will be taken online through the website either via card, paypal or klarna (for fat dissolving).
Fat Dissolving
How many sessions of fat dissolving will I need?
This varies from client to client and also depends on the area being treated and how much fat is there to be dissolved and also the results you would like to achieve.
But as a rough guide smaller areas (such as chin and jowls) can take anything from 1-4 sessions, whereas larger body areas (stomach, back, thighs...) can take anything from 4-8 sessions. If you would like to know a more personalised estimate of how many sessions it could take we would recommend booking in for a free consultation.
Is Aqualyx fat dissolving safe?
Fat dissolving injections contain synthetic deoxycholic acid (which naturally occurs in the body) or liquid lecithin (derived from soya beans or egg yolks) The most likely side effect is light bruising and swelling.
Does fat dissolving hurt?
Although everyone’s pain threshold is different, you may experience some discomfort or a mild burning sensation. Most people do not report that it is too uncomfortable. I am trained to use a product called Lidocaine, which I use within my fat dissolving treatments, this helps to numb the area as the treatment is being carried out.
What does the fat dissolving procedure involve?
We will carry out an in depth consultation before the procedure. We will take before photos, this enables us to compare after each treatment and monitor progress. Each session involves several injections depending on the individual. Aqualyx is injected directly into the subcutaneous fat tissue of a selected area. We will then go through all the aftercare advice and ensure you have understood all aftercare given. In the following weeks after your treatment we will be in touch to ensure you are following aftercare, answer any questions you may have and follow along with your progress.
Who cannot have fat dissolving?
Those under the age of 18
Active infection near the site of the injection
Known allergy to Aqualyx
Pregnant or breastfeeding cannot have Aqualyx Fat Dissolving
Those with abnormal bleeding (e.g. haemophilia, thrombocytopenia)
Are there any side effects with fat dissolving?
We answer this more in depth within our side effects blog post but here is a quick overview.
Side effects that may occur are red, tight, and itchy skin. Swelling may also occur but can be limited with correct aftercare.
Are fat dissolving results permanent?
The results from Aqualyx fat dissolving treatments are permanent under the condition of maintaining a constant weight measurement (i.e. assuming you do not gain an excessive amount of weight, weight can fluctuate and that is normal). Once the freed fatty acids have been processed through the body’s lymphatic system, they don’t reappear.
However, the procedure is only permanent if you follow a healthy diet and exercise frequently following treatment. If you regain weight, it is likely that the fat pockets will reappear. If a healthy lifestyle is maintained, the results should be permanent.
How effective is fat dissolving?
I use a brand called Aqualyx, this is the leading fat dissolving product on the market. Fat Dissolving is an injection of Aqualyx into the fatty areas which dissolves the fat cells losing inches from your frame. It is very effective
Will I bruise after fat dissolving?
It is not uncommon to bruise in area's that are large like the stomach, however under the chin it is very rare.
Can men have fat dissolving?
Yes, it is very common for men to have Fat Dissolving
Do I need to shave before fat dissolving?
Yes, is advised to shave before the treatment, however it is not a necessity unless you have a beard that will reduce visibility for the chin and jowl area.
Is fat dissolving non-surgical?
Yes, the treatment does not require any invasive cutting or stitches. The treatment consists of a series of small injections in the targeted area.
Can I go to work after fat dissolving?
Yes, Fat Dissolving will not stop your ability from working.
Can I fly after fat dissolving?
We recommend not flying for 48 hours after the treatment.
Massage
What can I expect when I have a massage treatment?
We will discuss some of the questions you will have answered on your online consultation form, we will ensure we are offering a massage that suits your needs and meets your expectations for the outcome of the massage. We will then step out of the room for you to get ready and get yourself comfortable on the massage couch. Once settled we will then return and proceed with the massage treatment, at the end of the treatment we will then step out of the room again for you to get dressed.
Must I undress for my massage?
We will let you know what clothes will need to be removed, underwear is to be kept on at all times. You will be covered with a blanket or towel and we will only uncover the part of the body we are working on at that time.
What if I am uncomfortable with my body?
We are a no judgement clinic and would never body shame anyone. Rest assured we try our best to ensure you are always comfortable, relaxed and free from worries when having any treatments at Heaven on Earth, especially massage treatments where we understand that you can feel a little vulnerable.
Am I expected to talk during my massage?
Talking is completely up to you, we encourage not to talk during your massage treatment as we believe this allows you to really relax and unwind but if you would rather talk throughout we don't mind having a chat during the treatment. We always leave that decision down to you and will pick up on those social cues.
Do you have to have oil when having a scalp/Indian head massage?
No, it is completely up to you whether you choose to have oil or not. This is a question we will always ask at the beginning of the massage. Having the oil or not will not change the feeling of the massage.
What should I wear?
We would recommend wearing loose clothing and clothes you don't mind potentially getting any residue oil on. For men we recommend wearing shorts for your massage as this will ensure we and yourself feel comfortable throughout the massage treatment.
Are there circumstances which mean I cannot have a massage?
There are various conditions whereby massage may not be appropriate, however, we are very experienced and are more than willing to discuss any concerns you may have when you make your appointment. If once you have spoken to us, we are unsure we may ask you to seek your GPs advice before coming for an appointment.
How often should I have a massage?
We will always advise on what we think would be best for each individual that comes in as some clients may need treatments closer together than others.
How long will it take to feel an improvement?
Everyone is different, and results can vary depending on your age, health, weight and general wellbeing.
What if I experience any "embarrassing" body issues?
There are lots of issues that can present themselves during massage. If you need to use the toilet during a massage then just excuse yourself and go! It is far better to miss a few minutes of massage in order to be comfortable. Other ‘embarrassing’ issues include passing gas and loud stomach noises, both of which are perfectly natural and normal. It will not be the first time we have experienced it.
Nails
Will gel damage my nails?
No as long as they are done by a qualified professional and removed properly. We advise booking in to have them removed professionally.
Will acrylic damage my nails?
No as long as they are done by a qualified professional, with acrylic that is good quality and doesn't contain MMA, they are not left too long between infills (infills every 2/3 weeks) and are removed properly.
Do I need to give my nails a break "to breath"?
No, they do not breathe but you should nourish the new nail growth by applying cuticle oil daily.
Why do I have ridges in my nails?
Several reasons including medication, diet or injury/trauma to the nail. Unfortunately, it can just happen as you get older.
Why do my nails peel?
Usually this happens due to damage to the nail, if you use them as tools or constantly have them in water, this can dry the nails. Picking off nail varnish or extensions will also damage the layers of the nail.
How can I stop my nails from breaking all the time?
Look after them! Keep them short whilst you improve the condition with cuticle oil and have regular manicures to help strengthen them. This must be removed correctly so not to cause more damage.
How often should I apply cuticle oil?
Twice a day if not more if possible. The more often you apply it the more hydrated and stronger your nails will grow. Massaging the base of the nail bed will also encourage growth.
Does the cold weather affect nails?
Yes, they will grow slower in the winter due to slower circulation in the body. Also, they will need more nourishing as they will take the brunt of the cold, even if you wear gloves, which can dry them and your skin.
Why do I have white spots on my nails?
These white spots are caused by trauma to the nail including bumps and knocks which you may not even realise have happened. It is not due to calcium deficiency.
Why are my nails not lasting 2/3 weeks?
Could be several reasons; if the nails are prone to peeling this may cause the nail product to lift. Using hand creams/products that contain minerals will cause lifting. Lastly, being too rough with your nails can damage the product. Although the product is tougher, it still needs to be looked after.
Do electric files damage your nails?
No, as long as they are being used correctly, safely and by a fully trained/qualified professional.
How can I stop biting my nails?
We advise to try and swap the nail biting habit with another habit, a good habit to swap it with is oiling your nails, every time you feel yourself wanting or needing to bite your nails; whether it is because of anxiety, boredom or just habit, get your cuticle oil out and massage that into the nails instead. Doing this ensures your hands are busy, it is a good habit to swap your bad habit out for and it will help your nails to grow stronger. We also recommend regular manicures, because if your nails look pretty you won't want to ruin them by biting them.